Returns Policy

How do I arrange a Return and a Refund?

You can request a refund if:

• You have a change of mind

• In the unusual case of a defective product

Change of mind

Subject to the following conditions outlined here, if you change your mind about a purchase, we are happy to provide a refund for the value of the goods:

We can only accept unopened (this means with the plastic wrapping intact) and undamaged returns.  

We cannot provide a refund for change of mind purchases if you have opened and used the product. 

We cannot provide a refund for the product if it is damaged in transit when you return the product back to us.

We suggest you package the item/s being returned securely and send your returned parcel so that it can be traced. We are unable to refund items that are lost in the mail. You are responsible for all return freight charges for change of mind purchases.

Shipping and Handling Charges are unfortunately NON refundable. 

You will be refunded for the product once we have received the item back.

Please allow up to 7 working days for the returns to be processed

Defective product 

If you believe a product is defective it must be posted back to us within 5 business days from delivery date.

This is because we cannot be sure how the jigsaw has been stored or used, and any moisture and/or humid conditions may make the cardboard warp or swell and cause the image to lift off the board.

We then need to return the jigsaw to the manufacturers, QPuzzles for their assessment before issuing a refund.

Please contact us and describe the issue in the first instance.